Refund policy

The KoKo team and our partners attempt to be as accurate and efficient as possible.

If you receive a damaged or defective item however, please contact us within 24 hours of receiving the goods. Please supply your order number from your original confirmation email, as well as a description or image of the damage or defect, along with your email address and phone number.

Once we receive all the necessary information KoKo Coffee Roasters will assess the information provided and come to a suitable solution. We will only provide a partial or full refund if either the product or communication has been misinformed. Unfortunately, we don’t accept returns of consumable goods.